Privacy Policy

We collect personal information necessary to provide our cleaning services, including:

• Full name and contact details (email address, phone number)
• Service address and property access instructions
• Booking preferences (service type, date, time, room details)
• Payment information (processed securely via our payment provider — we do not store card data)
• Communications you send us (enquiries, support requests, feedback)
• Usage data from our website (IP address, browser type, pages visited) via cookies and analytics tools

We collect this information directly from you when you submit a booking request, contact us, or use our website.

We use your personal information to:

• Provide, manage and confirm cleaning services you have booked
• Communicate with you about your booking, including updates and follow-up quality checks
• Process payments and issue receipts
• Respond to enquiries and resolve disputes or complaints
• Send service-related communications (e.g. booking confirmations, reminders)
• Send marketing communications about our services — you can opt out at any time
• Improve our platform, services and customer experience
• Meet our legal and regulatory obligations

We do not sell your personal information. We may disclose your information to trusted third parties who assist us in delivering services, including:

• Service management platform— we use ServiceM8 to manage job scheduling and contractor dispatch. Relevant booking details are shared with your assigned cleaner.
• Payment processors— payment details are handled by our PCI-DSS-compliant payment provider.
• Email and communication providers— used to send booking confirmations and service updates.
• Analytics providers— anonymised usage data to improve our website (e.g. Google Analytics).
• Legal obligations— if required by law, court order, or regulatory authority.

All third parties are required to handle your information in accordance with applicable privacy laws.

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. These include encrypted data transmission (TLS/HTTPS), restricted system access, and secure third-party service providers.

While we take reasonable precautions, no internet transmission is completely secure. If you believe your information has been compromised, please contact us immediately.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, to provide ongoing services, and to comply with our legal, accounting and reporting obligations. Booking records are typically retained for a minimum of seven (7) years in line with Australian tax and business record requirements.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse traffic and support our marketing activities. You can control cookie settings through your browser; however, disabling certain cookies may affect website functionality.

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate, incomplete or out-of-date information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications at any time

To exercise these rights, contact us at hello@cleanon.com.au.

If you believe we have handled your personal information in breach of the Australian Privacy Principles, please contact us in the first instance. We will acknowledge your complaint within five (5) business days and aim to resolve it within thirty (30) days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

For any privacy-related enquiries or requests, please contact: